QUALITY POLICY
EXPREZY LOGISTICS Group Quality Policy
- At EXPREZY LOGISTICS, we are committed to delivering high quality and effective services that contribute to a better future for diversified needs and demands of our customers and society. This commitment is driven by our corporate mission to become the world’s preferred supply chain logistics company, and by our values and behaviours under management initiatives. Exprezy Logistics aims at operational excellence with continuous improvement as key to growing our own business as well as our customers’ businesses.
- We believe the only way to maintain long-term relationships with clients is by running the highest quality operation, and by measuring performance to constantly improve it.
- Our policy of providing “best-in-class” service via a quality management system has resulted in the company being awarded ISO 9001:2008 certification in 2010.
- As part of our ISO 9001:2008 Quality Policy, we regularly monitor customer satisfaction as one of the measurements of our performance. We also monitor information relating to customer perception as to whether we met their expectations.
- This is an ongoing process, and helps to ensure that we are achieving our objectives and delivering on our promise for quality services, innovation and continual improvement.
Standardize Process
We commit to develop processes for our customers and business that deliver a level of service customers can trust, no matter where in the world they do business.
EXPREZY Logistics (EL) is committed to being at the forefront of Quality Management.
Our motto is to do “Quality Cost Efficient Service ” to provide our customers with a second to none service.
EL objectives will be met by:
- Thoroughly understanding the needs and requirements of our customers
- Developing and empowering of our employees to do what is needed to satisfy and exceed our customers’ expectations
- Striving to continuously improve our processes based upon measureable objectives
EL aspires to:
- Be our customer’s first choice for transport and logistics services
- 100% delivery of customers freight 100% of the time
- Be the market leader in every market we serve
- Be viewed by our customers as innovators when it comes to services we provide
- Be recognised by our peers as the market leader in the markets we compete in
- Be the leading financial performer in the markets we compete in
- Employ the best and brightest people
- Be unquestionably ethical in everything we do
- Seek continuous improvement in all aspects of our company
Health & Safety
We ensure a safe and supportive work environment with a focus on compliance regardless of location, office, or facility.
